Privacy Policy of Fellowship & Furlong

Fellowship & Furlong, located at 315 Paternoster Row, Floor 2, London, Greater London, EC4M 7BY, United Kingdom, is committed to protecting the privacy and security of the personal information of our customers, visitors, and partners. This Privacy Policy describes how we collect, use, process, and disclose your information when you access or use our site, our curated board game rental services, themed game night event planning, bespoke game collection consultancy, corporate team-building events, and retail sales of premium board games and accessories.

1. Information We Collect

We collect information to provide and improve our services, communicate with you, and operate our business effectively. The types of information we collect include:

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you make a booking, sign up for an account, subscribe to our newsletter, participate in a survey, or contact us. Examples include your name, email address, postal address, phone number, and payment information.
• Usage Data: We automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other similar statistics.
• Transactional Data: Details about services you have purchased from us, such as game rental history, event bookings, and retail purchases.
• Communication Data: Records of your communications with us, including customer service inquiries and feedback.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our services, including processing rentals, event bookings, and retail orders.
• To process payments and complete transactions.
• To communicate with you about your account, services, and promotional offers.
• To personalize your experience on our site and recommend products or services that may interest you.
• To improve our site, products, and services, and to develop new offerings.
• To detect, prevent, and address technical issues and fraudulent activities.
• To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. We use secure servers, firewalls, and encryption where appropriate. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for legal, tax, or accounting purposes). When we no longer need to process your data, we will either delete or anonymize it.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: You have the right to withdraw your consent at any time where Fellowship & Furlong relied on your consent to process your personal information.

To exercise any of these rights, please contact us at the address provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Fellowship & Furlong

315 Paternoster Row, Floor 2,

London, Greater London, EC4M 7BY,

United Kingdom